Unit 5: Sales & Quality Service
Business is an arena of intensified competition, greater public awareness and demands for outstanding quality.
Success in business requires a solid understanding of your customers’ needs and values. It requires a clear definition of what “quality” means to your customer and how to deliver it.
Starting a business and staying in business today requires an unequivocal commitment to customer satisfaction.
In this module, the terms “sales” and “service” are not treated as separate skill sets, but rather as a convergence of policies and practices which businesses develop or adopt in creating and sustaining customer demand for products and services.
This module will help you to develop effective sales techniques, set sales objectives, overcome objections, and track your results.
What You Will Learn
This module is divided into the following sections:
After reviewing this module you should be able to: